Refund and Cancellation Policy

1. What this policy covers

This policy covers paid dietitian consultations booked on the MedMeal Site: a video call and a phone call. Feed plans are arranged with our team, and section 8 explains how they are handled.

2. When a booking is confirmed

A booking is confirmed only when our team contacts you and agrees a time. Until then, no consultation has been scheduled.

3. If you cancel

• Cancel at least 4 hours before the agreed time and you can have a full refund or a free change of time.
• Cancel less than 4 hours before, or miss the consultation, and the fee is not refunded. We may allow one change of time at our discretion.

To cancel, call, message us on WhatsApp or email us. Please give your name, mobile number and booking details.

4. If we cancel or cannot help

If we have to cancel, or cannot offer a time that suits you, you can choose a new time or a full refund.

5. After the consultation

Once a consultation has taken place, the fee is not refunded, because the dietitian's time and advice have been given. If you are not happy with it, tell us within 7 days and we will look into it.

6. Duplicate or failed payments

If you are charged twice, or a payment fails but the money leaves your account, contact us with the payment reference. We refund any extra or wrongly taken amount in full. Banks often return failed payments on their own within 5 to 7 working days.

7. How refunds are paid

Refunds go back to the payment method you used. They usually reach you within 5 to 7 working days after we approve them. Your bank may take a little longer. We will confirm by phone or WhatsApp when a refund is on its way.

8. Feed plans

Feed plans, such as Daily, 15-Day and Monthly, are agreed with our team, and the terms agreed with you apply together with this policy. Feeds are prepared fresh for a particular patient, so they cannot be returned. If a feed is wrong, damaged or spoiled on delivery, tell us on the same day and we will replace it or refund it.

9. How to ask for a refund or cancel

Email info@medmeal.in or call 8984463777. You can also message us on WhatsApp. We are available from 7 am to 7 pm.